Returns & Refunds

Right of Withdrawal

If you are a consumer, you have the right to withdraw from your online purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a person designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, please inform us by email: support@a1mate.com

Please include your order number and clearly state that you wish to withdraw from the contract.

Returning the Product

After notifying us of your withdrawal, please return the product within 14 days to:

Vacgear Sp. z o.o.
Nowosielska 50
15-617 Białystok
Poland

The customer bears the direct cost of returning the product unless otherwise agreed.

Please package the product securely to prevent damage during transport.

Condition of Returned Products

You may inspect the product only to the extent necessary to establish its nature, characteristics and functionality.

You may be responsible for any reduction in value resulting from handling or use beyond what would normally be necessary to inspect the product.

For reusable dust bags, we recommend checking compatibility and fit before using the bag for dust collection.

Refunds

After a valid withdrawal, we will refund the payments received from you, including the original delivery cost up to the value of the least expensive standard delivery method offered for your order.

Refunds will be processed no later than 14 days after we receive your withdrawal notice.

We may withhold the refund until we receive the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Unless otherwise agreed, the refund will be made using the same payment method used for the original purchase.

Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective product, please contact us at: support@a1mate.com

Please provide:

your order number,
a short description of the problem,
photographs where useful.

Consumer complaints concerning goods that do not conform to the contract are handled in accordance with applicable consumer law. The Seller should respond to a consumer complaint within 14 days of receiving it.

Where the goods do not conform to the contract, the consumer may have statutory rights including repair, replacement, price reduction or termination of the contract, depending on the circumstances.

Contact

For questions regarding returns, refunds or complaints: support@a1mate.com